This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. Under the direction of the Sr. Director of Membership Experience, the Member Experience Coordinator, is responsible for but not limited to: assisting in the operations of the Member Experience Department, ensuring member/participant satisfaction, member and staff retention and safety, staff supervision, onboarding, training, and coaching. This position leads an environment that is inviting and serves all.

YMCA MISSION AND CORE VALUES
The mission of the YMCA is to put Christian principles into practice through programs, services, and relationships that build healthy spirit, mind, and body for all. The Core Values of the YMCA are Caring, Honesty, Respect, and Responsibility. At the Bloomington-Normal YMCA we are a team of employees dedicated to advancing the mission and values of the YMCA through service and support of all members in our unique community.

OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

REQUIRED YMCA COMPETENCIES:

Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising. 

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others. 

Relationships: Builds authentic relationships in the service of enhancing individual and team performance to support the Y’s work. 

Communication: Listens and expresses self effectively and in a manner that reflects a true understanding of the needs of the audience.

ESSENTIAL FUNCTIONS

1. Supports department in execution and establishment of membership operations in accordance with strategic and operating plans. 

2. Responsible for the development, planning, and execution of the Member Experience Team staff schedule. 

3. Provides shift supervision while working 80% of time in direct service. 

4. Assists in recruiting, hiring, training, development of team members. 

5. Provides consistent team member feedback. 

6. Supports campaign efforts and donor engagement in the community and among team members. 7. Models relationship building in all interactions. 

8. Responds to all member and community inquiries and/or complaints in accordance with YMCA procedures and guidelines. 

9. Adheres to the organization’s policies and procedures. 

10. Performs other duties as determined by department need

NECESSARY SKILLS AND QUALIFICATIONS

1. High school diploma or equivalent. 

2. Minimum of 1 year of related experience. 

3. Current American Red Cross First Aid/AED certification. 

4. Ability to relate effectively to diverse groups of people from all social and economic segments of the community. 

5. Excellent interpersonal, communication, and problem-solving skills. 

6. Ability to work independently and with minimal supervision. 

7. Adept computer skills in standard office programs. 

8. Ability to work flexible hours including evenings, weekends, and holidays. 

9. Ability to respond to safety and emergency situations.